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Air France Recovery

Cindy Loose

Air France plans to rebound quickly from a flight attendant strike that began last Thursday and ended at midnight last night (Monday). The airline said it would be operating all of its long-haul flights out of Paris today, and 90 percent of its short- and medium-haul flights.

The airline kept pretty close to its predictions about performance during the strike. Sunday, 64 percent of flights operated; Monday the number had increased to 78 percent. Updates are at www.airfrance.com or, if you're in France trying to get out, call 0800 240 260.

Air France has been putting displaced passengers in hotels and offering refunds; the Web site has the nitty-gritty details.

By Cindy Loose |  October 30, 2007; 2:20 PM ET  | Category:  Airline Industry , Cindy Loose
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I just came off a med. cruise in Barcelona when I arrived at the airport was informed that my connecting flight to CDG was cancelled due to the strike. Air France never offered food vouchers, offered hotel accomadations, and basically acted as though it was my fault the flight was delayed. At first they said I would not be able to get home for four days. Then they actually suggested that I pay a walk up fare at another airlines to get me to London and try to get wait listed there. I later found out from an american couple that had taken that option but tickets only to find out that once they got to London the first opportunity to get a flight was five days later. Air France employees in Barcelona were horrible, rude and could care less about the fact I was traveling alone.

Posted by: dawn | November 5, 2007 1:19 PM

Dawn--Sounds to me like Air France broke the promises it made to the press about how it would handle displaced passengers. You don't say how things finally resolved for you, but if you had hotel and food expenses due to the strike, you should contact Air France's customer relations department and seek reimbursement. If they refuse, feel free to email me at loosec@washpost.com

Posted by: cindy loose | November 7, 2007 3:27 PM

We received an e-mail on Saturday informing us that our Sunday flight was cancelled and to contact the airline "after Tuesday" about rescheduling.

We ended up bypassing the airport altogether and taking a train to London (which was an adventure all on it's own) in order to get home.

The horror stories that we heard from people who had spent two days at CDG trying to get ANYTHING back to the US (and were now taking trains to just "get out of France" were incredible.

I will never fly Air France again.

Posted by: Heather | November 7, 2007 5:38 PM

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