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Watch Out: Air France Strike Underway

Cindy Loose

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The Air France strike which began Thursday is scheduled to end tonight, but repercussions could continue as the airline recovers. Today the airline announced that it is making "preventative" cancellations by guessing how many flight attendants will and will not show up. Check the Air France website for updates.

Still, some cancellations, at least today, will continue to be last minute because the flight crews report only an hour and a half before flight time, and it's only then that the airline knows whether it has enough attendants. (There must be one for every 50 passengers on board.)

Find the status of flights at www.airfrance.com/us. If you happen to be in France while reading this, a special number has been set up: 0800 240 260. Otherwise, call the usual call center.

Passengers are allowed during the strike to change thier flight to another Air France flight or to another destination. Passengers can also change their flight to another airline, pay, and get their Air France ticket price reimbursed, says the airline, although I personnally would be a little leery about how long it might take to get my money back. Keep receipts and boarding passes, for sure.

For flights within Europe, passengers have the option of traveling instead by French Railways, and any difference between the airfare and the train fare will be refunded.


By Cindy Loose |  October 24, 2007; 10:16 AM ET  | Category:  Airline Industry , Cindy Loose
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I'm in France with my husband. Our 10:15 flight was cancelled. They've rebooked us on a 4:40 flight because the 1:20 was full. Now, the 1:20 is delayed until 2:40... and we're in limbo waiting to see what develops!!

Posted by: Teresa Wooldridge | October 26, 2007 3:34 AM

My parents have been stuck in this mess since yesterday morning(Thursday) and have been told that it could be Tuesday before they get a flight out. Not only are they stuck in the airport because of all the other transportation mess going on in Paris at the moment, but Airfrance has left them on their own to find a hotel room for 4 nights. Of course the prices have skyrocketed in price because of the other thousands stuck there. The people stuck there are all on edge, tempers are flaring and riots are not far from the surface. This from my father who was finally able to get through on the phone this morning. My question, "Why were they not advised of this on the US side at check-in?" Seems Continental Airlines should've been privy to this information since Paris was their destination and advised accordingly! And why isn't this being reported???????

Posted by: KA | October 26, 2007 1:42 PM

AIr France has no ethos of customer service. At heart they are French bureaucrats who regard the public with contempt. Their website during the current strike has no useful information eg what should you do if your flight is cancelled - go to the airport or wait elsewhere? Their telephone lines are clogged and give busy signals - why not add extra operators? Go to Google and you will see more than two million references under "Air France strike" - that says it all.

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