I took the Bolt Bus last weekend. I thought it was great and have recommended to others. It was late picking us up on Friday, the 5:30 bus did not arrive at 11th and G until 6, and there was an Oriels that night. This caused a two hour traffic jam on the way to NYC. The traffic was not their fault and would have happened no matter what bus we took. On the way back to DC the bus was waiting at 33rd and 7th when we got there and left promptly at 3. Overall I was statisfied with the bus (eventhough i had to pay $10 each way, ha!)

I took BoltBus this weekend to NYC and it was great. The drivers were friendly and honest about how long the drive would take. The bus was clean and the temperature was great. The only problem was that I have a Mac so couldn't get online but a few hours without the computer was pretty nice.

I took the BoltBus from DC to NYC and back this weekend. On time, and very clean and comfy. The Internet router was not password protected on the way to NYC, but on the way back to DC it was, and my Mac (nor any other Mac on the bus) could connect. This is a major flaw that needs to be addressed, as out of the 10 or so computers I saw, only one was a PC (he could connect).

Why even PW protect the router anyway? It's not like anyone who isn't on the bus could keep the connection for more than a couple minutes anyway....

Oops, that should have read "...my Mac (nor any other Mac) could NOT connect."

I took it last weekend. The 11:30 bus did not show up, in spite of Bolt claiming it did. 15 people can vouch with me as we stood in the cold from 11AM till the 1:00 PM arrived at 12:15. They claimed the 11 arrived and departed on schedule, but comped us a trip for their lie.

Arrived back in DC 2 hours later than originally scheduled.

Could the Flight Crew check into BusZoo.com? I read about it in the comments to Marc Fisher's article on Bolt Bus. It seems that all of their fares actually are $1, and they have a more frequent schedule than Bolt. I'm looking into a trip to NYC over the next weekend or two and am seeing fares now at $22 for Bolt and nothing under $15. Granted, I'm not booking far in advance at all. Also, Bolt doesn't seem to run much after 6:30pm on Fridays, and, coming from Richmond, I just can't get there in time.

If anyone has feedback on BusZoo, I'd be interested in hearing it! thanks.

For the record, the 11th & G stop seems to be at the southEAST corner, not the southwest.

Also, mac problems still on today's bus (April 21).

And 4 hours seems a bit too rosy a schedule prediction -- we took 5 hours today from NY to DC with only a 10-minute stop, and no traffic.

T

Yeah, bolt bus is a mess. They showed up an hour late for my recent trip as well, wifi was completely down, and the driver hit a lane divider at a toll plaza. I'll stick with the Chinatown bus!

I bought a ticket from Boston to New York at 7:30am on 5/6. Never came. About half of the line of 20 left for Chinatown buses. After an hour, a greyhound manager told us that it was not coming, and transferred us to a greyhound bus to New York. Ended up late for a doctor's appointment. With no number to call, this was extremely frustrating.

I'm waiting for the bus to arrive right now. I have been for over an hour. Note to self never take bolt bus again!

I had a reservation for the May 10 9:30 am bus to NYC, but by 11 am, the bus still hadn't shown up. Those of us waiting received no communication (we had provided cellphone numbers in case they needed to contact us by textmessage) and there was no number to call. A day later, I still hadn't received any text message or email. I've never had any problem with Vamoose and will go with them next time.

I booked round trip DC-NYC tickets on BoltBus for Mother's Day weekend. The bus for our 9:30am departure never showed up. When the next scheduled departure bus failed to show up as well, we finally gave up & quit waiting two hours after our scheduled departure time and raced for the Amtrak station. We had non-refundable hotel reservations and theater tickets, so just abandoning the weekend (like many others waiting did) wasn't an option.

There was no way of contacting a live person to ascertain the status, and although they say they will text or call a cell phone number if you provide one on booking, neither I nor any of the other 30+ passengers waiting for the bus received any communication from representatives of BoltBus.

It's now three days later, and despite e-mails to Bolt, still nothing. The Amtrak trip cost $300, not to mention the time we lost for our weekend and the fare paid for the BoltBus tickets (which has not been refunded). All in all, not a pleasant experience with BoltBus, to say the least.

We also were stranded on Saturday, May 10 when the 9:30 a.m. bus didn't come at all. After waiting for over two hours, we ended up taking a Chinatown bus that, although it smelled like a Port-A-Potty, at least came on time. A lot of us waiting thought Bolt Bus was just a big scam -- taking our pre-paid fare without delivering any service.

The number that shows up on my credit card bill is 214-849-8153. That's the only number I have for Bolt Bus, so it's the only way I can think of to complain and request a refund.

8/4/08- took bus from NYC to Boston. Bus arrived 10:50am for an 11:00am departure. Bus actually left 11:10am and arrived at Logan Airport 3:30pm. Problem is that the bus was not supposed to go to Logan, but to South Street Station! Bus driver made a wrong turn. Arrived outside South Street Station 3:47pm, but now had to figure out how to get up to the bus terminal on the 2nd floor! Arrived 3:57pm, which was 57 minutes late. Bus driver appologized and said Bolt is a really good company, don't let this stop you from using it in the future.

8/10/08- had ticket to go from Boston South Street Station 1:30pm to NYC 5:30pm. Bus left 1:32pm and arrived at the NYC at 6:23pm. I have no idea why it was almost an hour late in arriving. There wasn't any heavy traffic anywhere. In fact, when we hit 125th St. in NYC, we made it down to 34th St. in only 14 minutes, which is great time. Then it took another 11 minutes to go cross-town from 2nd Ave. to 8th Ave., which is about average for Manhattan.