Forbes Rates the Airlines
On Wednesday, Forbes.com published the results of a study it conducted to determine which American airlines are the most reliable -- and unreliable.
Ten major airlines were judged in six categories based on five years' worth of stats provided by the Aviation Consumer Protection Division of the Department of Transportation. Categories included on-time arrival percentages, cancellations, complaints and mishandled baggage. According to Forbes, delays and cancellations were counted twice, and the study also incorporated consumer satisfaction rankings by the survey group J.D. Power and Associates. Then, because financial solvency isn't a guarantee these days (and this is a Forbes study, after all), the authors looked at the airlines' asset-to-liability ratio for the latest quarter.
So, let's cut to the chase. Who's #1?
Southwest, hands down.
The discount carrier ranked highest in on-time arrival (more than 80 percent of the time, compared to the industry-wide average, 76.8 percent) and flight cancellations (.065 percent); and complaints (.18 out of 100,000 customers).
Here are more results:
Percentage of On-Time Flights
Best: Southwest Airlines, 81.2 percent
Worst: Alaska, 74.6 percent
Percentage of Flights Canceled
Best: Southwest, 0.65 percent
Worst: American Airlines, 2.4 percent
Complaints per 100,000 Enplanements
Best: Southwest, 0.18
Worst: US Airways, 1.7
Budget Airline Rankings:
* Based on four years' J.D. Power and Associates surveys.
You can see how each airline in the study measured up here.
Do you agree with these rankings?
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