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Computer problems wreak havoc at Virginia DMVs statewide

Anita Kumar

A computer glitch caused problems at all 74 Virginia Department of Motor Vehicles offices across the state Monday.

Hundreds of people who came into receive a new license or renew a license were turned away between 8 a.m. and 3 p.m. Other transactions, such as decals or titles, were processed normally throughout the day.

The Virginia DMV was unable to access the National Driver Registry, a nationwide computer system used by DMVs across the country to check driver information against the databases of other states.

It's the second time in a week that Virginia has lost connection to National Driver Registry.

On Aug. 4, the Henrico County Customer Service Center experienced an intermittent problem with accessing the registry, as well as short-lived problems with DMV's customer queuing system and driver's license issuance systems.

A massive $2 billion computer contract between the state and Northrop Grumman has been blamed for poor service in the past, including crashed computers at the DMV.

But Chief Information Officer Sam Nixon said the contract and Northrop Grumman had nothing to do with the latest problems.

Katelyn Wyszynski, a spokeswoman for the American Association of Motor Vehicle Administrators, which helps support the registry that is run by the National Highway Traffic Safety Administration, said no other states were affected by the problems Monday. She said she believes the glitches can be attributed to an isolated problem with Verizon.

By Anita Kumar  |  August 10, 2010; 4:47 PM ET
Categories:  Anita Kumar  
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Happened again today. Was not happy to make the trek and be told after 10 minutes (glad I wasn't there longer) that the system was down again. What's the deal??

Posted by: pdivins | August 11, 2010 12:20 PM | Report abuse

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