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McDonnell calls for investigation into massive computer problems

Anita Kumar

Virginia Gov. Robert F. McDonnell (R) called for an independent, third-party investigation into the massive computer failure that has left several state agencies crippled for five days.

"I am not pleased that our employees and citizens have experienced this disruption in service," McDonnell said in his first comments since the computer failure Wednesday. "I have directed an operational and performance review of the situation be conducted so that we can determine the proper course of action to best protect the interests of the commonwealth. It is crucial we learn what happened and why in order to ensure that such occurrences are prevented in the future."

McDonnell announced in April that the state had reworked its massive $2.4 billion computer services contract with Northrop Grumman, extending the 10-year contract by three years and agreeing to pay the company over $100 million more than originally envisioned. State officials say the company's financial penalties are likely to exceed $100,000.

Repairs have been completed for most of the 27 state agencies that were affected, but the largest and most complex databases are still being worked on, said Marcella Williamson, a spokeswoman for the Virginia Information Technologies Agency, which oversees the state's computer systems.

The Department of Motor Vehicles, the State Board of Elections and the Department of Taxation are still affected, officials said, and DMV licensing services will not be back online until at least Wednesday.

"I have confidence in the teams that are working on this problem," Jim Duffey, Virginia's secretary of technology, said in a statement. "They are aggressively executing our recovery plan and are working tirelessly to restore all the affected agencies to a fully operational status. They have made significant progress and continue to do so."

By Anita Kumar  |  August 30, 2010; 6:26 PM ET
Categories:  Anita Kumar , Robert F. McDonnell  
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Comments

What information tech set up do other states use compared to VA's VITA ?I think this should be done.Years ago (1981-1983)i went to IBM to set up a automobile software for sales etc.
At the time ,to their everlasting credit IBM
did not have a hardware and software in our price range,and IBM told me up front.I have always appreciated IBM's help and honesty.

Posted by: alex6500 | September 2, 2010 8:55 PM | Report abuse

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