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Northrop Grumman vows to fix Virginia computer problems

Anita Kumar

A day after Gov. Bob McDonnell called for an independent, third-party investigation into Virginia's massive computer failure, the state's vendor, Northop Grumman's vowed to learn from the problems of the last week and correct them.

"We cannot afford to let any vulnerability in the infrastructure go unresolved,'' vice president Sam Abbate said in the company's first statement to the media since the computer failure. "We have an obligation to [Virginia Information Technologies Agency] and the agencies and citizens they serve, to learn everything we can from this occurrence. We will conduct a root cause analysis, carefully analyze and review the findings, develop lessons learned and make necessary changes."

McDonnell announced in April that the state had reworked its massive $2.4 billion computer services contract with Northrop Grumman, extending the 10-year agreement by three years and agreeing to pay the company over $100 million more than originally envisioned. State officials say the company's financial penalties are likely to exceed $100,000.

Major repairs have been completed at 24 of the 27 state agencies affected when a hardware malfunction of a state government data storage system occurred.

The Department of Motor Vehicles, the State Board of Elections and the Department of Taxation are still affected, and DMV licensing services will not be back online Wednesday. Six other agencies are experiencing minor problems.

"Northrop Grumman supports the Governor of Virginia, Bob McDonnell's call for an independent analysis of the situation, from the cause of the initial failure, through the process of restoration that has taken place,'' Abbate said. "Our commitment to this partnership is absolute and we are dedicated to making the Commonwealth's information technology infrastructure the very best of its kind."

By Anita Kumar  |  August 31, 2010; 4:33 PM ET
Categories:  Anita Kumar , Robert F. McDonnell  
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Comments

NG is used to defense contracting, where the customers bend over big time and end up accepting deliverables and services that don't meet spec and are late and overpriced or over-run.

It does not matter that NG has a big VA presence. The Commonwealth should not give up any legal advantage and needs to stuff obvious and other verified crappy performance down the throats of the company. Make them pay cash money back to the customer for failing to perform.

Posted by: axolotl | August 31, 2010 6:29 PM | Report abuse

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