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Virginia DMV still off-line due to state computer meltdown

Rosalind Helderman

State computers continue to be plagued by a network problem that will be a particular hassle to drivers who need to renew their expiring licenses.

Monday is the fourth business day in a row that the state's 74 DMV offices have been hamstrung by the widespread computer failure, a problem that's been traced to a hardware malfunction at the state's data center near Richmond, which caused 228 storage servers to go off-line.

Officials with the Virginia Information Technologies Agency, which runs the state computer network, report that work proceeded all weekend to fix the problem. They say all but three or four of the 26 state agencies that originally had been impacted by the problem have now been restored.

They also say that the manufacturer of the storage system that caused the problem reports Virginia's failure was unprecedented, never before encountered in one billion hours of run time. The error came as both the primary and the back-up storage system went kaput.

That will be little comfort to the thousands unable to get driver's licenses or ID cards today at the DMV. The agency says drivers whose licenses expire between Aug. 25 and Aug. 30 should track the progress of work and be prepared to go in person to the DMV with their birth certificate, passport, or other document that confirms citizenship or legal presence in the United States when the problem is fixed.

The problems have highlighted ongoing issues with the state's $2 billion contract with Northrop Grumman to run state computer servces. Despite ongoing problems, the state in April extended its contract, first signed in 2005, with the company for three years, expanding its scope and adding to the price tag but also giving the state new tools to punish the company for poor service.

By Rosalind Helderman  |  August 30, 2010; 10:00 AM ET
Categories:  Robert F. McDonnell , Rosalind Helderman  
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Next: Judge quashes Cuccinelli subpoena of U-Va. records


So we paid 2 BILLION DOLLARS for a system that does not work, then gave a big extension to Northrop Grumman as "punishment" for a worthless system, complete with bonus dollars for their bad work.

Sounds like a good Republican deal all the way around from Gov Maccaca, if I recall.

Posted by: RogerRamjet2 | August 30, 2010 10:32 AM | Report abuse

Hey, take it easy on NG ... it's a charter member of our ever-hungry military-industrial complex.

Posted by: kinkysr | August 30, 2010 11:50 AM | Report abuse

the company, northrop grumman hires incompetent illegals to run the data center.....

they are too cheap to hire competent americans to do the job....check it out.

Posted by: SofaKingCool2009 | August 30, 2010 12:55 PM | Report abuse

I'm fairly sure the NG deal started in 2005, which would be under Warner or Kaine's watch.

Posted by: Simon23p | August 30, 2010 2:36 PM | Report abuse

Hello Simon23p! Yeah, it may have started under their watch but it has been RENEWED under this administration. Northrup Grumman has pilfered your school tax dollars as well! Siphoning money away from school infrastructure and teachers, NG is in bed with corrupt school officials providing gimmicky tech "tools". Republicans/Democrats are the same party. They do not have OUR interests in mind. Ju$t their own conflict$ of intere$t! Get big business out of our local governments!!

Posted by: jstack1106 | August 30, 2010 11:22 PM | Report abuse

Note that it's not just the DMV that's affected. Need to file a tax return? Can't be done. What are the other "three or four" agencies that are still offline?

Posted by: dano5 | August 31, 2010 7:39 AM | Report abuse

It's almost noon on Tuesday now - can we get an update??

Posted by: heartprivacy | August 31, 2010 11:29 AM | Report abuse

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