Virginia DMV still off-line due to state computer meltdown
State computers continue to be plagued by a network problem that will be a particular hassle to drivers who need to renew their expiring licenses.
Monday is the fourth business day in a row that the state's 74 DMV offices have been hamstrung by the widespread computer failure, a problem that's been traced to a hardware malfunction at the state's data center near Richmond, which caused 228 storage servers to go off-line.
Officials with the Virginia Information Technologies Agency, which runs the state computer network, report that work proceeded all weekend to fix the problem. They say all but three or four of the 26 state agencies that originally had been impacted by the problem have now been restored.
They also say that the manufacturer of the storage system that caused the problem reports Virginia's failure was unprecedented, never before encountered in one billion hours of run time. The error came as both the primary and the back-up storage system went kaput.
That will be little comfort to the thousands unable to get driver's licenses or ID cards today at the DMV. The agency says drivers whose licenses expire between Aug. 25 and Aug. 30 should track the progress of work and be prepared to go in person to the DMV with their birth certificate, passport, or other document that confirms citizenship or legal presence in the United States when the problem is fixed.
The problems have highlighted ongoing issues with the state's $2 billion contract with Northrop Grumman to run state computer servces. Despite ongoing problems, the state in April extended its contract, first signed in 2005, with the company for three years, expanding its scope and adding to the price tag but also giving the state new tools to punish the company for poor service.
August 30, 2010; 10:00 AM ET
Categories: Robert F. McDonnell , Rosalind Helderman
Save & Share: Previous: Marshall urges McDonnell to reject stumlus funds
Next: Judge quashes Cuccinelli subpoena of U-Va. records
Posted by: RogerRamjet2 | August 30, 2010 10:32 AM | Report abuse
Posted by: kinkysr | August 30, 2010 11:50 AM | Report abuse
Posted by: SofaKingCool2009 | August 30, 2010 12:55 PM | Report abuse
Posted by: Simon23p | August 30, 2010 2:36 PM | Report abuse
Posted by: jstack1106 | August 30, 2010 11:22 PM | Report abuse
Posted by: dano5 | August 31, 2010 7:39 AM | Report abuse
Posted by: heartprivacy | August 31, 2010 11:29 AM | Report abuse