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Driver's license applicants must return to DMV following computer outage

Anita Kumar

The Department of Motor Vehicles is sending letters requesting 4,240 driver's license and ID card applicants get their photos taken again after an Aug.25 computer outage left their original photos unrecoverable.

"Unfortunately, all photographs taken that day for credentials could not be recovered, therefore no credentials were mailed to these customers,'' the DMV said in a press release.

Gov. Bob McDonnell (R) warned Thursday that some data may have been lost due to the outage that left 26 state agencies, including the DMV, scrambling to serve Virginians.

The Virginia Information Technologies Agency returned the data to DMV after the outage, but advised that the database did not include 12,000 to 16,000 photos, including those taken Aug. 25. DMV staff is evaluating the database to determine if other photos are not recoverable.

The DMV is open this weekend, including Labor Day, and next weekend to process applicants.

By Anita Kumar  |  September 3, 2010; 7:17 PM ET
Categories:  Anita Kumar  
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Comments

FYI, that should be "Driver's license" and "open this weekend."

Posted by: lowkell | September 4, 2010 4:22 PM | Report abuse

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