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State officials say voter database computer slowness has been resolved

Rosalind Helderman

State officials are telling local registrars that computer issues that have caused delays in inputting voter data in recent days have now been resolved.

Local registrars have been reporting problems with the computer program, which is run by the Virginia Information Technologies Agency, for several days now. Judy Brown, general registrar of Loudoun County, said the problem has been most pronounced in the morning, when local offices typically run daily reports. The problem cropped up when local officials attempted to enter data from voters who had applied for absentee ballots.

At its worst, Brown said the computer was operated so slowly her staff was being timed-out of the system as many as three times for every voter whose information they tried to enter.

But VITA officials distributed an e-mail to voting offices around the state Wednesday indicating the problems with the software, called VERIS, have now been resolved.

"VITA engineers, the [software] vendor and State Board of Elections staff have been continuing to work to tune and refine the application and system processes relating to VERIS over the last several days. As of this morning, VERIS is fully operational and is performing as expected," wrote a state information systems manager.

The Richmond Times Dispatch reported this morning that some registrars have said the slowdowns dated to a massive computer failure in August that occurred after a data storage device that serves many state agencies, including the Board of Elections, crashed. Some services at state DMV offices were offline for a week after the crash.

Brown said she thinks the software was been running more quickly Wednesday. Even if problems with it continue, she said she does not anticipate problems on Election Day because the officials don't have to use the program in question during routine voter processes.

By Rosalind Helderman  | October 27, 2010; 4:46 PM ET
Categories:  Election 2010, Robert F. McDonnell, Rosalind Helderman  
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